Quality Service
Quality Service to Customers: A Key to Success
When customers are unhappy with the service they receive, most don't complain--they simply don't come back.
"Quality Service: Defining It, Building It and Sustaining It" uses a total quality management approach to improving customer service that is effective at all levels of an organization.
The program guides you through the three phases of developing and implementing quality service, and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge--getting and keeping your customers.
"Doug, Thank you so much for the training! I was amazed at all of the things that you were able to cover in such a short time. I’ve talked to each of the sales reps about their impressions of the training and they are all excited about the new techniques you’ve shown them."
Bill Anderson, Senior Director of Sales & Marketing, Greater Seattle Chamber of Commerce